Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research free spins casinos not on GamStop for UK readers, and most of the messages we get are about bonus terms, wagering maths, withdrawal delays or a listing that looks out of date. Email us at [email protected] and a person will read it.
Before you write, one thing worth knowing: we are an independent comparison and review publisher, not a casino operator and not a regulator. We cannot log into your account, release a payment, reverse a bonus forfeiture or intervene in a dispute. What we can do is explain how the terms you have signed up to usually work, tell you what we have verified about a site, and point you at the right complaints route.
How we are funded, and what that means for your message
Some of the casino links on this site are commercial. If you open an account through one, Non Gamstop Casinos may earn a commission at no extra cost to you. That arrangement has no bearing on ranking, rating or what we write — a paying operator gets the same criticism as any other, and no operator can buy a higher position or have a limitation removed. If you think a page reads like an advert rather than a review, that is exactly the sort of complaint we want to receive.
What to put in your email
Detail saves a round trip. If you are asking about a specific offer, tell us:
- The casino name and the exact wording of the promotion you were shown
- The date you registered or claimed, in UK format (for example 23/09/2026)
- The amount and currency involved, and whether your account is held in GBP
- Which payment method you used to deposit, and which you asked to withdraw to
- Any message the site gave you — a rejected verification, a capped withdrawal, a voided bonus
Screenshots help more than paraphrases. Terms change, and the version you accepted at signup is the one that governs your account, not the version on the page today.
Questions we answer most often
Free spins offers and how they are worded
The spins-led welcome packages we list are the reason most readers arrive here, and they are also the biggest source of confusion. The headline number is the easy part. The conditions beside it decide whether the spins are worth claiming at all. When you email about one of these, quote the full offer, because the same brand can run different versions by country.
| Casino | Headline welcome offer as advertised | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins for new players | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.9 |
| Smash Casino | 600% up to €10,000 slots welcome package | 9.9 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.8 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.7 |
All offers are new-customer promotions, subject to minimum deposit, wagering requirements, maximum bet limits while a bonus is active, expiry dates and in many cases a cap on what you can withdraw from spin winnings. Ratings in that table are our own editorial scores, not customer review averages. Full write-ups sit on our ranked list of casinos not on GamStop.
Three examples of the questions these generate
Betmica tops our list because the free spins allocation is unusually large next to the deposit match and the terms are written in plain language. It is also the offer people most often misread: a 570% match up to £5,700 means the ceiling applies to the bonus, not to a guaranteed payout, and the 270 spins are typically drip-fed across days on nominated slots at a low fixed spin value. Limitation: the higher the multiplier, the more turnover the wagering requirement implies — a large match on a small deposit can be harder to clear than a modest one.
Kikibet earns its place for the spin count at a comparatively restrained 350% match, and because the headline is quoted in pounds, which matters if you want to avoid conversion costs. Its weakness is the same as most spins packages: winnings from the spins usually arrive as bonus funds with their own playthrough and a cashout cap, so 300 spins is not 300 chances at a withdrawable win.
Betninja is the flat, legible option — £1,000 and 100 spins for all new players, with no percentage arithmetic to decode. That suits readers who want to know their maximum exposure upfront. The trade-off is that the spin allocation is the smallest of the three, and a lower headline still carries wagering, so simpler does not mean cheaper to clear.
We would say the same of any of them: no casino on this site is risk-free, and we will not tell you one is. If a page here ever reads as though we have, email us and we will fix it.
Wagering, contribution and caps
If your question is "why can't I withdraw this", the answer is nearly always one of four things. Wagering requirements: a 40x requirement on a £50 bonus means £2,000 of qualifying stakes before the balance converts. Game contribution: slots usually count 100%, while blackjack, roulette and baccarat often count 10% or nothing at all, so table play may not move the counter. Maximum bonus bet: staking above the cap, often a few pounds per spin, can void the bonus outright. Cashout limits: many free spins offers cap withdrawable winnings at a fixed multiple of the spin value. Send us the term and we will read it with you.
Deposits, withdrawals and fees
Payment questions are the second most common thing in our inbox. We can explain the general mechanics; only the casino can confirm what is live on your account today, so check the cashier before depositing rather than trusting any list, including ours.
- Debit cards — the usual route for UK players, with deposits typically instant. Credit cards are prohibited for gambling in Great Britain.
- Bank transfer — slower in both directions, sometimes the only option above certain withdrawal thresholds.
- E-wallets and prepaid vouchers — often quicker to pay out, but availability varies by operator and some exclude wallet deposits from bonus eligibility. PayPal is rarely offered by offshore sites; verify before relying on it.
- Cryptocurrency — accepted at some of the casinos we cover, with network fees and price movement between deposit and withdrawal that you carry yourself.
- Currency — where the account is denominated in euros or dollars rather than GBP, your bank or card issuer may apply a conversion charge each way. Offers quoted in € or $ above are a signal to check this.
Withdrawals are usually held until identity verification is complete, and larger or unusual payouts can trigger source-of-funds checks. That is standard anti-money-laundering practice, not a tactic, though the wait is genuinely frustrating. Minimum deposits, weekly or monthly withdrawal ceilings and processing times differ by operator and method.
Games, and the sportsbook alongside them
We also field questions about what is actually available. The sites here run slots as the core catalogue, including progressive jackpots, with RTP and volatility varying by title — a high-volatility slot pays less often for more, which matters when you are clearing wagering on a deadline. Live dealer rooms cover blackjack, roulette and baccarat with real croupiers streamed in, and these are the games most likely to contribute little or nothing towards bonus turnover. Mobile play is browser-based at most of these operators. Software providers and RTP figures are set by the studio and the operator's configuration, so we report what is published rather than what we assume.
Several of these brands run a sportsbook beside the casino, and CoinPoker's proposition is poker-led rather than spins-led, which is why its welcome offer looks different from the rest. Sports sections typically carry pre-match and in-play markets, accumulators, bet builders, cash-out and some esports coverage, with free bets that carry minimum qualifying odds — often around 1.50 in decimal terms. Where the wallet is shared between casino and sportsbook, a casino bonus may restrict sports betting until wagering is cleared. Ask us if the terms are ambiguous; they often are.
Complaints, and where we cannot help
If you have a dispute with a casino, raise it first through the operator's own complaints procedure and keep everything in writing. If that fails, escalate to the alternative dispute resolution body named in its terms, or to its licensing authority — many of the sites we cover hold overseas licences, such as those issued in Curaçao, rather than a Great Britain licence.
That distinction matters. The UK Gambling Commission regulates operators licensed to serve customers in Great Britain, and those operators must be integrated with GAMSTOP. A site accepting British customers from offshore is not the same as a site authorised to serve them, and the consumer protections, complaints routes and self-exclusion tools differ accordingly. We explain that in detail on our main comparison page rather than here.
We cannot act as your representative, chase a payment on your behalf, or obtain a refund. We are not a regulator and have no enforcement power.
If gambling has stopped being fun
If you are in difficulty, please do not email us and wait for a reply — contact support directly. GamCare runs the National Gambling Helpline, free and confidential, 24 hours a day, and GAMSTOP offers free self-exclusion from GB-licensed sites for six months, one year or five years. Because offshore casinos are outside that scheme, device-level blocking software and bank gambling blocks are the more effective additional step, alongside the deposit and loss limits many operators provide in account settings. Gambling is entertainment with a cost attached; it is not income and it will not fix a financial problem.
Corrections and how quickly we reply
Accuracy complaints go to the front of the queue. Bonus terms, payment options and even brand ownership change without notice, and our pages carry a fact-check date for that reason — the information here was last checked on 23/09/2026. If you can show us that something has moved, we will verify it against the operator's published terms and update the page.
We aim to reply within two working days. Commercial and partnership approaches are welcome but go into a separate queue and never affect editorial placement; say plainly in your first line what you are proposing. Press and media enquiries should include your deadline.
Choosing where to start
If you are still deciding rather than troubleshooting, the short version: compare the wagering requirement, the maximum bet while a bonus is live and the cashout cap before you compare headline percentages, and favour an offer quoted in pounds if you want to avoid conversion charges. Then read the individual reviews on our non GamStop casino comparison, take your time, and set a deposit limit before you claim anything. If a term still does not make sense after that, send it over — that is what the inbox is for. You must be 18 or over to gamble.